North East passengers can now access instant flight information whilst on the move and use Twitter to direct specific questions about flights or the airport to the in-house team. The new facilities are part of the airport’s continued focus on customer experience which aims to join up social media tools with customer service operations to enhance passenger engagement.
A dedicated team responds directly to passengers on Twitter with flight information and links to relevant news stories concerning the airport, region and aviation industry. Followers will also receive new destination information, regular airline and car parking offers, and special discounts available in the departure lounge retail outlets.
The mobile website was created to meet the demand for instant, up-to-date information, anywhere at any time. Information on the mobile website includes flight arrival and departure times and details on the best ways to travel to the Airport. Passengers with internet access on their mobile phones can reach the new site by entering the Newcastle Airport website address.
Graeme Mason, Planning and Corporate Affairs Director, said: “Newcastle Airport is committed to providing its customers with an excellent service and good communication is essential to this. The aviation industry is ever changing and we embrace new ways to reach passengers- Twitter has proved an extremely effective and quick way of doing so. We encourage our passengers to follow us on Twitter and look forward to hearing from them to see how we can help.”
During the recent period of severe weather global news outlet, Sky News, streamed the airport’s twitter feed on their homepage to communicate to visitors the most up to date information on the status of the airport during the heavy snow, including the efforts of the dedicated snow team to keep Newcastle Airport open.
Social networking tools, such as Twitter, are constantly growing in popularity, with more organisations using it to connect to their customer and provide a great service. Twitter reportedly has over 100million users.
Follow @NCLairport on Twitter and access the mobile site by visiting www.newcastleairport.com from your mobile phone.